RETURN POLICY
If you are not satisfied with your purchase, you can return your order to us based on the following terms:
- If the returns tag is still attached and item is in an unwashed, unaltered and unworn condition
- Returned items must reach us within 10 days from the date we deliver to you;
- Returns must be made via Poslaju or any other courier service only. We do no accept returns via "Snail Mail" or Pos Ekspres.
You will be refunded in the form of store credit of the value of items
bought. An email
notification will be sent to you once your store credit has been
updated.
SIZING ISSUE
If the item does not fit, you can always email us to exchange the
item to another size, subject to our stock availability.
You are encouraged to check with us should you have any doubts in choosing your sizes.
Please read the guidelines in choosing the suitable size.
RETURN SHIPPING COST
Both the return charges and the redelivery charges (of the 2nd
item) shall be borne by the customer. However, if the return is due to defect
item, all these charges will be borne by us.
NON-RETURNABLE / EXCHANGABLE ITEM
- Accessories including jewellery, bags, scarves and hair accessories
- Sale items and purchases made with discount coupons
You are responsible for all goods sent until they arrive at our warehouse, and agree to assume the costs associated with returning your purchased items to us. Please ensure to package the goods well to prevent damage.
AZZARA COTTONS
2A, Jalan Putra Mahkota 7/6A
Seksyen 7, Putra Heights
Subang Jaya, Selangor
Once Quality Control has inspected the returned items, we aim to process your return within 5 business days. An email notification will be sent to you once your store credit has been updated.
Should you have any further enquiries, please feel free to contact Customer Service at azzarareturns@gmail.com
Our working hours are weekdays from 9am to 6pm. Emails sent outside these hours will be replied in the morning of the next working day. Rest assured any enquiries will be answered.
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